Privacy policy

Welcome to AE ProjectZ. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our store, use our services, or make a purchase from us (the "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

When you interact with our store, we may collect the following categories of personal information:

  • Contact Details: Your name, shipping address, billing address, phone number, and email address.

  • Transaction Information: Details about your purchases, items in your cart, returns, exchanges, and payment methods (processed securely via our payment gateways).

  • Communications: Information you provide when contacting our customer support via email or chat.

  • Device & Usage Information: Information about your device, browser, IP address, and how you navigate our online store (collected automatically via cookies or similar technologies).

2. How We Use Your Personal Information

We use your personal information for the following practical purposes:

  • To Fulfill Orders: To process your payments, arrange for shipping (via our courier partners), provide order tracking, and facilitate any returns or exchanges.

  • To Communicate with You: To provide customer support, respond to your inquiries, and send important updates regarding your order status.

  • For Marketing (With Your Consent): To send promotional emails, special offers, or updates about new car accessories and devices. You can opt out of these communications at any time.

  • Security & Fraud Prevention: To protect our store and our customers from fraudulent transactions or malicious activities.

3. How We Disclose Personal Information

We do not sell your personal information. However, to operate our business effectively, we may share your data with trusted third parties:

  • Service Providers: Logistics and shipping partners (to deliver your items), payment processors (to handle transactions securely), and e-commerce platforms hosting our store.

  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or valid legal requests from local authorities.

4. Security and Data Retention

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. However, please be aware that no internet transmission is 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as maintaining your account records, complying with legal obligations, and resolving disputes.

5. Your Rights and Choices

In accordance with local data protection laws (such as the Personal Data Protection Act - PDPA), you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct inaccurate information.

  • Deletion: Request the deletion of your personal data, subject to certain legal exceptions (e.g., if we need it to process an ongoing warranty claim).

  • Opt-Out: Unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.

6. Third-Party Links

Our store may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. We will post the revised policy on this page and update the "Last updated" date.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

AE ProjectZ Email: aeprojectz7300@gmail.com